| AFFINA, LLC |  | It was in 1973 when we developed the industry's first dealer locator database that allowed customers to locate their nearest dealer or service center using a toll-free telephone number. A pioneer in the customer service support industry, the Company was the first to provide inbound toll-free customer service. Then Ruppman Marketing Services, the Company continued to shape an ever-growing customer service outsourcing industry with innovative service offerings and technologies, leading the evolution of the call center to the contact center. In 1998, the Company acquired AFFINA, a database management and marketing research company, to help position AFFINA as a one-stop-shop solution for customer relationship management. Today, with the benefit of a 37-year history, we focus on delivering measurable results to our clients through a comprehensive suite of customer interaction solutions, which include: inbound customer care, inbound sales and order taking, analytics and market research, product and literature fulfillment, and business process outsourcing. Our clients are among the largest and most well known brand names in the world, that are served by AFFINA CSRs from our locations in five countries worldwide. | | Visit Website | | Office Address | 2001 Ruppman Plaza,
Peoria, IL, 61614 USA | | Phone | (309) 685-5901 | | Fax | (309) 679-4199 | | Send Enquiry
| | Executives | Donna Malone, President and CEO | | Tina Carlson, VP Operations |
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